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FAQs - Branna Couture

Frequently Asked Questions and Answers

White FAQ text with speech bubbles on yellow background for Branna Couture FAQs page.

🌍 Do You Ship Internationally?

Yes! Branna Couture proudly ships worldwide. All orders are processed in USD (U.S. Dollars), and depending on your location, your bank or payment provider may convert the total to your local currency.

📦 When Will My Order Ship?

We process all orders within 3 to 7 business days after your order is placed. Once your package ships, you’ll get an email with tracking details so you can follow it every step of the way.

Important: Some of our products are custom-made and may take slightly longer to complete and ship. Those products usually have plus sizes available. 

🚚 How Long Does Shipping Take?

Shipping typically takes 4 to 14 business days in transit after your order has been processed. In total, delivery can range from 7 to 21 business days, depending on your location and courier availability.

Most orders are shipped via a third-party logistics provider for the first leg of the journey. Once your package reaches your country, it’s typically handed off to a major carrier such as FedEx, DHL, or UPS for final delivery.

Please note that shipping times are estimates and may be impacted by customs processing, courier delays, or high-volume periods.

📍 Where Can I Track My Order?

Once your order ships, we’ll email you a tracking number. You can click the link in that email to monitor your order’s journey right to your doorstep.

❌ Can I Cancel My Order?

You can request a cancellation within 12 hours of placing your order. After that, your item may already be in processing or queued for shipment. Email us as soon as possible if you’d like to cancel.

🔁 What’s Your Return Policy?

If your order arrives damaged, incorrect, or defective, let us know within 7 days of delivery. We’ll review the issue and guide you through the return or replacement process. Please wait for our instructions before sending anything back. Unauthorized returns will not be accepted.

Buyers are responsible for return shipping unless the item arrived damaged or incorrect. Shipping fees are non-refundable, and we cannot accept returns on:

  • Intimates and lingerie
  • Swimwear
  • Jewelry or accessories that have been opened or worn
  • Cosmetics or skincare items
  • Sale items or gift cards

You may also find out more about our return policy here: https://brannacouture.com/policies/refund-policy

📦 What Happens to Unclaimed or Refused Orders?

If an order is refused, unclaimed, or returned due to an incorrect address, we’ll issue a refund. If you'd prefer, we can reship the order for the original shipping cost. Reach out to arrange this.

💳 What Payment Methods Do You Accept?

We accept a wide range of payment options for your convenience:

  • Visa, MasterCard, American Express, and Discover
  • Debit cards
  • E-checks through your bank

📦 Will I Be Charged Customs or Import Taxes?

Depending on your country, you may be charged import duties, VAT, or other taxes when your package arrives. These charges are assessed by your local government and are the buyer’s responsibility. We provide all the correct customs paperwork to avoid delays or issues.

💥 My Credit or Debit Card Was Declined. What Should I Do?

If your card is declined, it’s usually due to your bank’s internal risk checks or insufficient funds. Please contact your bank directly, as we do not have access to the specific reason for the rejection.

Common reasons for card declines:

  • Insufficient funds
  • Expired card
  • Incorrect CSC/CVV
  • Bank blocked the transaction for security reasons
  • High-risk transaction flagged by the processor
  • Card requires additional verification or authorization

📬 How Do I Reach Customer Support?

We’re here to help! Email is the fastest way to get in touch:

📧 support@brannacouture.com
📧 brannacouture@gmail.com

📞 Phone Support

Phone: 641-863-1736
(Please note: We’re currently migrating our phone system, so email is the best contact method for now.)

🕒 Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Sunday: Closed

We do our best to respond to all inquiries within 24–48 hours. Thanks for shopping with us!

For more information on specific policies, please check the footer of our store.