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FAQs - Branna Couture

Frequently Asked Questions and Answers

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When Will My Order Ship?

Your order from Branna Couture will typically be processed and ready to ship within 7 working days. We strive to handle your luxury women's apparel purchases with efficiency to ensure timely delivery.

How Long Does Shipping Take?

As a global provider, Branna Couture ships worldwide from various fulfillment centers. Depending on your location, average shipping durations range from 7 to 20 working days. You will receive a tracking number 3-7 days after your order has been shipped, allowing you to track its progress.

Where Can I Track My Order?

You can track the status of your shipment by using the tracking number we send via email. This allows you to monitor the journey of your Branna Couture order right to your doorstep.

How Do I Cancel an Order?

If you need to cancel your order, please do so within the first 12 hours following placement. Post this period, it’s likely your order might already be processed or scheduled for shipment, thereby making cancellation difficult.

What Is Your Return Policy?

If you encounter any problems with your order such as defects, incorrect items, or damages, reach out to us within 7 days of receipt. Our customer service team will assess the situation and, if applicable, organize a replacement. It’s important not to send anything back until we confirm via a review. Should your return meet our criteria, directives on how to proceed will be provided.

  • If you’re returning goods that meet the return conditions, you would bear the return shipping expenses unless the item is incorrect, defective, or damaged.
  • The costs initially paid for shipping are non-refundable.
  • Certain items like cosmetics and intimate wear are considered final sale to ensure hygiene and health safety.
  • What Happens to Unclaimed or Refused Orders?

    Orders sent back due to refusal, being unclaimed, undeliverable states, or issues such as incorrect addresses provided during checkout will not be the responsibility of Branna Couture. Such packages may incur a 30% restocking fee on refunds, or alternatively, they can be reshipped upon request at the original shipping fee.

    What Methods of Payment Do You Accept?

    We support a variety of payment methods to cater to our global clientele:

  • Credit Cards: Visa, MasterCard, Discover, and American Express
  • Debit Cards
  • E-Checks, through your regular bank account
  • Will I Be Charged Custom Taxes?

    Additional charges such as import duties, VAT, and other local taxes may be levied depending on your country's customs policies when purchasing products from overseas. These costs are generally your responsibility. Branna Couture attempts to minimize these expenses by declaring a lower value where permissible, although this cannot be guaranteed.

    What Should I Do if My Credit/Debit Card Doesn't Go Through?

    If your card transaction fails, please contact your bank for detailed information as the decline is commonly made directly by them, and not by our processing system.

    Top 7 Reasons Why Cards Are Rejected:

  • Transaction blocked by the payment server due to risk checks.
  • Insufficient funds.
  • Referred (requires further authorization).
  • Incorrect CSC code entered.
  • Expired card.
  • Fraud suspicion.
  • Declined by your bank, specific reasons not provided.
  • For additional inquiries about our products or your order, feel free to contact our dedicated support staff at Branna Couture. We’re committed to providing excellent service and appreciate your interest in our brand.