Billing Policy

Thanks for shopping with Branna Couture. Here’s everything you need to know about how payments work when placing an order with us.

Accepted Payment Methods

We accept the following major credit and debit cards:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay & Google Pay (when available)
• And More!

Currency

All orders on BrannaCouture.com are processed in USD (United States Dollars). If you're purchasing from outside the U.S., your bank may apply a currency conversion fee.

Taxes

Applicable taxes are automatically calculated at checkout based on your shipping address. We don’t add any hidden charges — what you see at checkout is what you pay.

Secure Payments

We use industry-standard encryption to protect your payment information. Every transaction is processed securely through a PCI-compliant gateway, and your card details are never stored on our servers.

Payment Authorization

By placing an order, you authorize Branna Couture to charge the full order total (including any taxes and shipping fees) to your chosen payment method.

Order Confirmation

Once your payment is processed, you’ll get a confirmation email with:

• Your order number
• Details of the items you purchased
• Total amount paid
• Shipping information

Processing Time

Most payments process immediately. In some cases, it may take 1-2 business days depending on your bank’s processing time or if additional verification is needed.

What to Do if Payment Fails

If your payment doesn’t go through, try the following:

• Double-check your card details
• Confirm your billing address matches your card’s info
• Try another card or method
• Call your bank to make sure they didn’t block the transaction

If you’re still having trouble, contact us and we’ll help you sort it out.

Payment Disputes

If you notice a charge you don’t recognize, please contact us first. We're happy to investigate and help resolve any issues quickly.

Policy Updates

We may update this billing policy from time to time. Any changes will be posted on this page, so feel free to check back if you're ever unsure, or refer to our FAQ for more in depth information.

https://brannacouture.com/pages/faqs

Contact Us

If you have questions about payments or anything else, we’re here to help.

Email: support@brannacouture.com

Hours:

• Monday to Friday: 9:00 AM - 5:00 PM (EST)

• Saturday: 10:00 AM - 2:00 PM (EST)

• Sunday: Closed